Security, Compliance & Customer Trust: The Evolution of GRC at Scale | feat. Abhay Kshirsagar from Salesforce

Episode notes

In this episode of Security & GRC Decoded , host Raj Krishnamurthy , CEO of ComplianceCow, sits down with Abhay Kshirsagar , Director of Security Services and Tools at Salesforce, to explore the evolving landscape of security, compliance, and customer assurance . Abhay shares his journey from IT audit and risk advisory to leading compliance automation, continuous monitoring, and customer assurance at industry giants like Cisco and now Salesforce. They discuss how compliance programs can move beyond checkboxes to become strategic enablers of business growth , unlocking new markets, influencing revenue, and strengthening customer trust. Key takeaways include: Compliance Automation & Risk Reduction: How automation is transforming GRC processes and reducing engineering burdens. Customer Assurance as a Competitive Advantage: Why transparency and trust are becoming business differentiators. Metrics That Matter: How compliance teams can track and demonstrate their impact beyond regulatory requirements. Future of GRC: The shift towards predictive security, self-service platforms, and risk-driven compliance models.

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