SaaS Scaled · 2024-01-22 · 34 min
On today’s episode, we’re joined by Baird Hall , SaaS Builder and Co-Founder at Churnkey , the platform which supercharges every part of customer retention, helping companies optimize growth. We talk about: Advantages & disadvantages of various pricing model & their impact on churn The 4 different types of churn Dos & don’ts for SaaS startups to reduce churn Important data to capture around customer cancellations How customer reactivations are a big, often neglected opportunity for SaaS companies
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