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Index/Retail War Games
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Managing with Grace: Joshua Ketter on the Hardest Balancing Act in Corporate Leadership

Retail War Games · 2026-06-29 · 40 min

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Episode notes

In this second installment, Spretail CEO Joshua Ketter shares why he left early retirement after his time at Amazon to lead a multi-billion dollar e-commerce turnaround through the post-COVID supply chain crisis. Joshua delivers a profound lesson on the hardest balancing act in executive leadership: maintaining hyper-efficient business outcomes while extending true human grace and mentorship to struggling employees. Finally, he breaks down Spretail's unique "corporate athlete" culture, explaining how tracking and prioritizing employee sleep cut corporate healthcare costs in half and drastically reduced emergency room visits.

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