(Re)thinking insurance · 2026-04-23 · 24 min
In this episode of Rethinking Insurance, host James Haybyrne is joined by WTW experts Jessica Plewes and Lisa Balboa to explore how innovation, analytics, and digital transformation are reshaping the future of health insurance. The discussion examines shifting customer expectations, the rise of personalised digital health solutions, and how insurers are moving beyond one size fits all propositions to deliver greater value and engagement. The episode also dives into the role of AI, machine learning, and advanced analytics in customer retention, pricing, product design, and profitability. With insights on preventative care, value based healthcare, partnerships, and sustainability, this conversation highlights what the health insurer of the future may look like and the strategic actions insurers should take now.
How Agentic AI is reshaping insurers' core technical functions?69 / 100
The dust has settled - now what? Navigating Canada's IFRS 17 day 2
WTW & Anthropic: Beyond Insurance AI Hype. A Talking Tech Special
From back office to boardroom: Modernizing the actuarial function
Beyond chatbots: How AI agents are transforming insurance