Insights from Zendesk Relate - Interview with Tom Eggemeier, Shana Simmons and Cristina Fonseca

Episode notes

Today’s episode of the Punk CX podcast features a series of interviews that I conducted with Zendesk executives while at Relate , their annual customer event in Denver last week. I talked to Tom Eggemeier, CEO, Zendesk, Shana Simmons, CLO, Zendesk, and Cristina Fonseca, VP Product, Zendesk. Some of the things we cover include the big themes and takeaways from the event, including some background on the big product announcements, AI trust and why trust is a core differentiator, how Zendesk are working with clients to help them build trust with their customers, the future of work and how we can prepare ourselves and our teams for that. This interview follows on from my recent interview - Trust and transparency will be the CX differentiators of the future - Interview with Chris Angus of 8×8 - and is number 588 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

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