Pipeline Visionaries · 2026-02-24 · 54 min
Ian sits down with Mike Manheimer, Chief Customer Officer at Postscript, to unpack how brands turn SMS into a revenue engine. Mike shares why Black Friday and Cyber Monday expose marketers who under-communicate, how Postscript aligns marketing and customer success under one leader, and why incrementality is the only metric that matters in e-commerce. Key Takeaways: · Under-communication kills revenue. During high-intent moments, hesitation leaves dollars on the table. · E-commerce buyers care about one thing: making more money. Marketing strategy must tie directly to incremental revenue. · Community drives pipeline. The fastest way into tight-knit markets is by creating spaces for customers to connect. · B2B marketers are too risk-averse. Owned data and bold experimentation win. · AI will redefine marketing. Don’t just buy tools - start building. Episode Timestamps: *(06:40) Black Friday mistakes: Why brands under-message at the worst time *(17:09) Trust Tree: What Postscript does and how the buying process really works in e-commerce *(46:22) The Playbook: Community-led pipeline and customer advisory boards Sponsor: Pipeline Visionaries is
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