No Vacancy Live! · 2026-06-26 · 7 min
Brent Hayhurst, VP at Curator Hotel and Resort Collection , won't look at a new technology until he knows what KPI it's supposed to move. Labor is the largest line item on any hotel owner's balance sheet, and that's the number Curator's tech decisions chase. ️ Curator skips the big splashy booths and goes straight to the fringes of the show floor, where the new ideas show up first. A pilot that fails isn't wasted. Hayhurst treats it as proof the team needs a different approach entirely. ️ AI is already pulling phone calls off the front desk so staff can focus on the guest standing in front of them. More from the show floor at HITEC. #NoVacancyNews Unifocus, Workforce Management Redefined. Visit unifocus.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews ? Text HOTEL to 66866.
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