Wayne Brown: Creating a Positive Customer Experience in the Financial Industry

Episode notes

Fintechs and customer experiences go hand-in-hand. And Wayne Brown knows how important it is for fintechs, customers, and financial institutions to be on the same page. Brown, who is the managing partner at The Walker Group, talks about how fintechs work with banks to create a positive customer onboarding experience and how the fintech industry is changing with Artificial Intelligence.

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