
Neural Compass · 2026-07-29 · 40 min
Most people have learned not to call their doctor with a question that isn't urgent. You wait on hold. You leave a message. You get a callback three days later from someone who wasn't in the room. By then, you have already asked ChatGPT. In this episode of Neural Compass, Mark Jacobstein speaks with Andy Slavitt, former head of CMS under the Obama administration, the man who helped rescue healthcare.gov , and Co-Founder and General Partner of Town Hall Ventures. They examine why the healthcare system was designed for acute conditions in a world that now runs on chronic disease, what it means for AI to become the new front door to care, and why Andy believes the traditional argument that AI cannot provide real empathy is simply wrong.