MSP Unplugged · 2026-06-23 · 32 min
️ In this powerful episode of MSP Unplugged, we sit down with Nancy Henriquez - two-time MSP founder, award-winning industry leader, business coach, author of "Break-Fix to Breakthrough," and the new Head of Community at MSP Unplugged. Nancy shares her battle-tested insights on moving from reactive chaos to strategic growth, building high-performing teams, client onboarding that sticks, sales & marketing systems that actually work for small MSPs, and what it really takes to scale under $3M revenue without losing your sanity or culture. Whether you're a solo operator, running a 5-15 person shop, or feeling stuck at the $1-3M plateau, this conversation is packed with practical advice tailored to bootstrapped MSP owners. What You'll Learn: * How Nancy built and exited award-winning MSPs (including MSP 501 recognition) * Breaking the break-fix cycle and building repeatable processes Leadership, team building, and avoiding burnout as a small MSP *The power of community and why it matters more than ever in 2026 Insights from Pax8 Beyond and the evolving MSP landscape with SuperOps Resources & Links:
Stop Alert Fatigue: Blumira's Approach to MSP Cybersecurity in 202651 / 100The MSPaaS Revolution: Michael Amiri Reveals How MSPs Can Scale SmarterFrom Startup to MSP 501: Antwine Jackson on Scaling Enitech SolutionsHow to Scale an MSP with Partners: Derrick Wlodarz (FireLogic) ReturnsSimplifying Cybersecurity for MSPs: Joe Sykora (CEO of Coro) on Tool Sprawl and AI in 2026