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Index/Leadership/Making Positive Psychology Work
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BONUS SEASON: The Complexity Conundrum

Making Positive Psychology Work · 2026-03-31 · 43 min

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Episode notes

What if what's defeating us isn't the speed of change but the complexity - multiple crises amplifying each other in ways that no forecasting tool was ever built to handle? In this third episode of Season 7 - The Change Fatigue Remedy Series - Dr Michelle McQuaid sits down with Dr Margaret Heffernan, professor of practice at the University of Bath and author of Embracing Uncertainty , to explore why the focus on efficiency leaves organizations more fragile when complexity hits - and why we need to prioritize optionality instead. Drawing on her work with organizations navigating the polycrisis , Margaret introduces the shift from just-in-time to just-in-case thinking, the early warning system every workplace needs , and what it looks like to trust ourselves and each other in the midst of unpredictability. 01:36 Margaret explains why we struggle with uncertainty - and why the promise that data and models c an deliver certainty is oversold . 05:00 Margaret outlines what the world's best forecasters say about how far ahead anyone can reliably predict changes - and what that means for our strategy plans .

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