Leading Women in Tech Podcast · 2026-06-02 · 38 min
What does it actually take to become an industry leader when you never planned to be one? Charli Rogers, Chief Customer Officer at Botify, joins Toni for a conversation that covers the full arc of her leadership journey - from an accidental start in tech to leading customer success teams of 150-200 people across multiple continents, to taking her first CCO seat at a company sitting right at the intersection of search, AI discoverability, and the future of how brands get found. This conversation covers all things great leadership from quiet confidence, allyship in executive teams, what holding space for women in a boardroom actually looks like in practice, and the language shift - "and" versus "but" - that Charli teaches every woman she mentors. Charli also gets honest about the biggest challenge she's navigating right now: how do you lead an AI-forward customer experience function while keeping the team delivering, changing everything about how you operate, and nobody really knows what the next two years look like?
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