Leading Detection · 2026-05-14 · 29 min
In this episode, Alex Shamir discusses the rising issue of CX fraud, how it impacts businesses, and innovative solutions to combat it. Discover how fraud within customer support channels is often overlooked and learn strategies to protect your company from costly abuse. Key Topics • CX fraud within chat and call centres • Impact of fraud on customer experience and costs • Role of AI and automation in detecting and preventing fraud Chapters 00:00 Introduction to CX Fraud 03:10 Understanding the Scope of CX Fraud 05:47 The Cost of CX Fraud to Companies 08:37 The Role of Social Media in Fraud 11:26 Fraud Trends Across Industries 14:21 Solutions for Mitigating CX Fraud 17:11 The Role of AI in Customer Success 19:52 The Future of CX Fraud and Customer Success Keywords CX fraud, customer success, fraud detection, post-purchase fraud, AI in fraud prevention, customer support, returns fraud, digital deception, fraud signals, AI bots #CXFraud #CustomerSuccess #FraudPrevention #AIFraud #ReturnsFraud
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