Leaders in Tech and Ecommerce · 2026-06-18 · 33 min
*Hosted by Andrei Palamariu* Harish Abbott has built his career around solving some of the most complex challenges in logistics and supply chain operations, from architecting systems at Amazon to founding and scaling multiple successful technology companies. In this episode, he explains how Augment is building AI teammates and agentic AI workflows that manage the constant stream of emails, calls, texts, and operational decisions that drive global supply chains. We explore why information delays create waste, what it takes to deploy agentic AI in mission-critical environments, and why deep industry context is essential for delivering meaningful productivity gains. Harish shares real-world examples across transportation, freight brokerage, and distribution, where AI is improving shipment visibility, automating carrier sourcing, and helping sales teams focus on relationships instead of manual data entry. We also discuss the importance of change management, the role of guardrails in enterprise AI systems, and the evolution from predefined workflows to self-learning agents that adapt to people, suppliers, and business processes over time.
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