Special Series: The Trust Advantage - Surcharging Done Right with Jim Oberman, CEO, Payroc | Episode 487 - Leaders In Payments

Topics in this episode

fintech Surcharging payments Payroc surcharge

Episode notes

A “credit card fee” can protect your margins or quietly create compliance risk, and the difference usually comes down to one word: clarity. We sit down with Jim Oberman, CEO of Payroc , to unpack credit card surcharging in a way that merchants, software platforms, and payments teams can actually use, without hand-waving and without confusing it with every other fee customers see at checkout. We start with the fundamentals: what surcharging is, why it exists, and why it applies only to credit cards, not debit or prepaid. Then we cut through the biggest source of mistakes by separating four commonly mixed concepts: surcharging, dual pricing, convenience fees, and service fees. From there, we get practical about the rules that matter in the real world, including Visa’s 3% surcharge cap becoming the de facto standard, Mastercard’s different limit, and how brand enforcement programs and secret shopping can expose sloppy implementations. The bigger story is why surcharging has taken off so fast.

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