Zapier’s AI Transformation Playbook with Phil Lakin (Zapier)

Episode notes

Today, we’re joined by Phil Lakin, Head of Enterprise Innovation at Zapier. In this episode, we discuss: How Phil built No-Code Ops into a thriving community and SaaS product - and what led to its acquisition by Zapier Why Phil ended up leading the initiative on Zapier’s first solution-based product, and the decision process behind making it Lead Router How Zapier is driving AI transformation across both their org and others with hands-on bootcamps, agent workflows, and a 97% AI literacy rate among employees Links LinkedIn: Zapier: NoCodeOps: Chapters 00:00: Intro 01:30: How Phil built the No-Code Ops community and why Zapier acquired it 05:45: Building Lead Router and how it shaped Zapier's roadmap 10:20: Building with Zapier Primitives 15:10: How Zapier achieved 97% AI literacy 20:25: AI agents and workflow automation 26:40: Tactics for bringing employees on board with new AI tools 32:55: What other companies can learn from Zapier’s AI transformation 39:15: Where Phil sees AI, no-code, and automation heading next. 44:00: Conclusion Follow LaunchPod on YouTube We have a new YouTube page ! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do?