Reinventing SaaS: Zuora's AI Transformation | Karthik Chakkarapani and Shakir Karim (Zuora)

Episode notes

Today, we’re joined by Shakir Karim (Senior VP of Product) and Karthik Chakkarapani (CIO & Senior VP of Corporate Operations) from Zuora. In this episode, Shakir and Karthik discuss: Why they believe AI is a bigger inflection point than web, mobile, or cloud Their internal AI agent workflow that automatically resolves thousands of service requests instantly, freeing teams to focus on strategy How they cut a major feature deployment step from 14 days to 10 minutes using Claude Code Why prompt-a-thons and hackathons have been vital for driving not just AI adoption but AI literacy Links Shakir's LinkedIn: Karthik's LinkedIn: Zuora: Resources Trupeer: Gemini Storybook: NotebookLM: Chapters 00:00: Intro 02:15: Zuora's 10x initiative 07:00: Zuora's internal AI agent 10:00: Accelerating content creation using Trupeer 12:00: Cutting video content creation down from 4 weeks to 5 hours 17:00: AI in practical workflow 22:00: Scaling AI innovation and literacy internally 28:32: AI prompathons and hackathons 29:54: Conclusion Follow LaunchPod on YouTube We have a new YouTube page ! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do?

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

• Guy Rubin - 2026 GTM BenchmarksCloud Radio · on SaaS95 / 100
• #192 - Slowing Things Down to Speed Up Research with Jared Forney of OktaAwkward Silences · on Product Management90 / 100
• Building an Incorruptible Company that Lasts with Eric Ries, Author of Incorruptible & The Lean Startup - Ep 78The Transaction · on SaaS88 / 100
• Ep. 199 - What AI Taught One Founder About the Future of SaaSSaaS Backwards · on SaaS79 / 100
• MicroConf Tactics: He Built Two Unicorns. Here’s The Only AI Startup He’d Build in 2026MicroConf On Air · on SaaS79 / 100
• Reframing Marketing ROI to Return on Objectives with Karl Van den BerghThe B2B CMO Podcast with Jon Miller and Sydney Sloan · on SaaS75 / 100

• Beyond AI Theater: How a Real AI Product Team Looks Now | Eric Anderson, SVP Product (Datasite)85 / 100
• Feedback Is Just the Start: How Acting on It Increased Zipcar’s NPS by Over 50% | Nishaat Vasi, CPO74 / 100
• From Hostile to Rewired: How Descript's CEO Drives AI Adoption | Laura Burkhauser69 / 100
• How AI Helped Me Ship 9 Months of Product in 5 Days | Sriram Iyer, SVP of Product (ex-Salesforce)66 / 100
• AI Agents Fail for 2 Reasons. Crowdsourcing Solved Both. | Julia Dalton, SVP Product (Capacity)86 / 100