Reinventing SaaS: Zuora's AI Transformation | Karthik Chakkarapani and Shakir Karim (Zuora)

Episode notes

Today, we’re joined by Shakir Karim (Senior VP of Product) and Karthik Chakkarapani (CIO & Senior VP of Corporate Operations) from Zuora. In this episode, Shakir and Karthik discuss: Why they believe AI is a bigger inflection point than web, mobile, or cloud Their internal AI agent workflow that automatically resolves thousands of service requests instantly, freeing teams to focus on strategy How they cut a major feature deployment step from 14 days to 10 minutes using Claude Code Why prompt-a-thons and hackathons have been vital for driving not just AI adoption but AI literacy Links Shakir's LinkedIn: Karthik's LinkedIn: Zuora: Resources Trupeer: Gemini Storybook: NotebookLM: Chapters 00:00: Intro 02:15: Zuora's 10x initiative 07:00: Zuora's internal AI agent 10:00: Accelerating content creation using Trupeer 12:00: Cutting video content creation down from 4 weeks to 5 hours 17:00: AI in practical workflow 22:00: Scaling AI innovation and literacy internally 28:32: AI prompathons and hackathons 29:54: Conclusion Follow LaunchPod on YouTube We have a new YouTube page ! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do?

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