Insights Unlocked · 2026-06-22 · 42 min
Episode web page: Episode summary: In this episode of Insights Unlocked, host Amrit Bhachu sits down with Meltem Naz Kasos - UX career coach, former UX research leader, and educator - to explore what it takes to build a resilient and meaningful career in an era of rapid technological change. Drawing on her background in UX research, psychology, journalism, and coaching, Mel shares why trust, adaptability, and entrepreneurial thinking are becoming more valuable than technical expertise alone. She discusses the growing uncertainty many researchers and product professionals are facing as AI reshapes the workplace and explains why the future belongs to those who can connect customer understanding with business outcomes. Mel and Amrit dive into the evolving role of UX research, the importance of influencing without authority, and why researchers must move beyond advocacy alone to become translators between customer needs and organizational goals. They also discuss how building trust, developing business acumen, and taking proactive ownership can help professionals create lasting impact regardless of their title or discipline.
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