How AI Happens · 2025-02-21 · 32 min
We explore the current trends of AI-based solutions in retail, what has driven its adoption in the industry, and how AI-based customer service technology has improved over time. We also discuss the correct mix of technology and humans, the importance of establishing boundaries for AI, and why it won't replace humans but will augment workflow. Hear examples of AI retail success stories, what companies got AI wrong, and the reasons behind the wins and failures. Gain insights into the value of copilots, business strategies to avoid investing in ineffective AI solutions, and much more. Tune in now! Key Points From This Episode: Learn about Lisa and Mika's backgrounds in retail technology and AI-based solutions. Hear how AI has become more accessible to businesses beyond the typical tech giants. Explore how AI-powered chatbots and copilots have evolved to improve customer service. The Coca-Cola AI ad controversy and why oversight on AI-generated content is vital. Discover the innovative and exciting ways AI can be leveraged in the retail industry. AI success stories: Target’s AI copilot for employees and Nordstrom’s personalization tool.
Amdocs Group President Anthony Goonetilleke75 / 100Physics & Machine Health with Algorithms Lead Mica Rubinson, Ph.DAWS Director of Generative AI Apps Srini IragavarapueBay Chief AI Officer Nitzan Mekel-BobrovUnilever Head of Data Science Dr. Satyajit Wattamwar