Inside the Guest Experience: Lessons from St Raphael Resort

Episode notes

Send us Fan Mail What truly makes an unforgettable guest experience? In this inspiring conversation, Vassos Kilanis, General Manager of St. Raphael Resort, shares real stories, memorable moments, and the values that shape exceptional hospitality. Mr. Vassos also opens up about the COVID years, revealing how the hospitality world adapted to uncertainty, maintained high standards, and found new ways to make guests feel safe, valued, and happy. #HotelTalkPodcast #Hospitality #LuxuryHotels #Travel #VassosKilanis #HotelIndustry #GuestExperience #PodcastSeason4 #VassosKilanis Host Farah Shammas : Instagram Facebook Linkedin TikTok Farah's Club St Raphael

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