Healthcare Plus Podcast · 2026-02-24 · 10 min
In this episode of the Healthcare Plus Podcast , host Dan Collard continues a special conference preview series for Rewiring Healthcare: Foundation to Future (April 28 - 29, Atlanta) with longtime HPSG colleague and nurse coach Lisa Reich. With nearly four decades in healthcare and more than 15 years of coaching experience across hospitals, clinics, critical access facilities, and behavioral health settings, Reich brings a grounded perspective on what truly transcends care environments: human connection. While technology, workflows, and roles continue to evolve, the moments that matter most for patients and for teams are still deeply human.Reich reflects on the concept of “rewiring” and why small, intentional shifts often produce better outcomes than wholesale change. Drawing from her work on patient rounding in Rewiring Excellence , she explains why practices that once worked may need adjustment, not abandonment, and how focusing on outcomes instead of habits leads to more meaningful interactions.
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