Grey Matter with Declan Kelly · 2026-03-10 · 40 min
When Brian Moynihan became CEO of Bank of America in January 2010, he inherited an institution that had grown rapidly through six major acquisitions in six years in the wake of the worst financial crisis in a generation. From his first days in the role, he moved decisively to simplify what had accumulated, clearing away what no longer served the institution so its greatest strengths could be brought to bear. What followed was fifteen years of sustained transformation, driven by the same steadiness that defined his earliest days in the role. Moynihan led a digital reinvention that changed how the bank served its clients, drove customer satisfaction to record levels, and built an institution that today looks fundamentally different from the one he inherited, while never losing sight of the purpose and obligation that guided him from the start.
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