Gov360 · 2026-04-07 · 1h 1m
Departments don’t usually fail all at once. They break quietly, then suddenly. Across local government, employees are leaving, burnout is rising, and many leaders don’t realize a department is broken until it’s too late. It starts subtly. One resignation that doesn’t get filled. One burned-out employee holding everything together. One leader hoping the team can just push through. Until one day, the department stops functioning and everyone wonders how it got there. Across local government, vacancies are lingering longer. Institutional knowledge is walking out the door. And in too many organizations, the warning signs are either missed or rationalized away. That raises critical questions for leaders: What does a truly broken department look like from the inside? Why are people really leaving? What does it take to rebuild trust, culture, and momentum once things begin to fall apart? In this episode of Gov360, City Manager Chris Mann sits down with Sophia Selivanoff and Ashley Metzger of Regional Government Services (RGS), a public agency that works with cities, counties, and special districts during moments of transition, instability, and organizational strain.
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