Get Together · 2020-08-31 · 41 min
“Ask your community: What they want to see out of the company to make them feel supported? I don't do anything until I talk to the community or reach out to them or say, ‘What do you want to see next? And then I make that a part of my plan.’” - Shana Sumers HER Social App is the largest social community and dating app for LGBTQ+ womxn and queer people. Unlike other dating apps that tend to end the user journey when people find a partner, HER is also a place for users to return to for queer friendship and conversation. Shana Sumers is the master behind the community at HER. She started as an ambassador of the app and now serves as the Head of Community, helping launch and grow it to over five million users worldwide. She also co-hosts her own podcast, Bad Queers . And she worked as a music therapist for 5 years before joining the tech world, which influences her approach as a moderator. On the podcast Shana shares how she doesn’t do anything without consulting her community first and how she has gone about making difficult decisions on the HER social app forums, where people would list their dating preferences that were sometimes phobic.
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