Gartner ThinkCast · 2026-07-23 · 29 min
AI isn't failing. AI literacy is. Nearly half of CEOs say their AI investments are breaking even at best. In this episode of ThinkCast, Gartner Distinguished Vice President Analyst Mandi Bishop explains why the biggest barrier to AI value isn't the technology - it's people's ability to work effectively with it. Learn how critical thinking, prompt discipline and AI literacy can improve adoption, reduce risk and unlock better business outcomes. You'll learn: Why AI literacy - not more AI tools - is the foundation for AI success How prompt discipline can improve output quality and reduce AI costs The critical thinking skills employees need to work effectively alongside AI Practical steps leaders can take to drive sustained AI adoption and value Dig deeper: Become a client to learn more about AI literacy Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Timestamps: (00:00) Intro (02:22) The hidden risks of low AI literacy (05:30) Why leaders keep buying more tools (08:40) Who owns AI literacy? (09:50) Building an AI-literate workforce (15:50) Why AI literacy affects everyone (21:20) Making AI literacy stick (25:16) The first step leaders should take
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