Frontline Innovators · 2026-06-17 · 51 min
Episode Summary What happens when you deploy new technology that works great for your leadership team but actively makes life harder for the people using it every day? According to David Bishop, the answer is attrition, and it costs more than most service leaders realize. In this episode, Justin Lake sits down with David Bishop, Managing Partner at Twin Bishop Strategies, LLC., to talk about the real cost of poor frontline technology adoption in the HVAC service industry. David brings more than 45 years of industry experience, including time as a general management executive at an OEM where he built high-performance service teams before co-founding Twin Bishop Strategies with his twin brother. The conversation covers what attrition actually costs in dollars, why technicians will voluntarily take a pay cut to escape job stress, and the specific practices David uses to close the gap between a technology deployment that looks good on a dashboard and one that actually serves the people doing the work.
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