FranklinCovey On Leadership · 2026-05-12 · 35 min
UPS CEO Carol Tomé believes leadership comes down to three things: head, heart, and hands. In this On Leadership conversation with Jennifer Colosimo, Tomé shares how she guided UPS through the disruption of 2020 while transforming the company into a customer-first, innovation-driven logistics leader. She explains the strategic shift toward “better, not bigger,” the expansion into complex healthcare logistics, and how AI and automation are reshaping supply chains without losing the human connection customers value most. Tomé also discusses the leadership traits she looks for in senior executives - including curiosity, empathy, and future-focused thinking - and why developing talent is one of a leader’s most important responsibilities. From operational excellence to culture and purpose, this episode offers a practical look at leading large-scale transformation while keeping people at the center. FranklinCovey’s world-class learning solutions - delivered Live-Online, On Demand, or Live In-Person - are designed to build exceptional leadership skills and enrich your culture at every level of your organization.
Phil Le-Brun: The Octopus Organization73 / 100
Dr. Henry Cloud: Your Desired Future
Andy Norman: Build Mental Immunity to Lead Through Uncertainty
Dan Bigman: How Great CEOs Adapt Faster Than the Pace of Change
Conor Grennan: Why AI Adoption Is a Leadership Problem