Luca Micheli: The AI Pivot That Took Customerly From $100K to $1M ARR

Episode notes

Six years after his first appearance on Founder Views, Luca is back with the real story of how AI forced a full business model and go-to-market shift. Customerly went from a seat-based, product-led support platform for small SaaS teams to an AI-first customer service engine selling into mid-market and enterprise, where volume and ROI are obvious.