FinTech Futures · 2026-05-27 · 35 min
In this episode of the What the FinTech? podcast, host and FinTech Futures Managing Editor Paul Hindle is joined by Bill Borden, Corporate Vice President of Financial Services at Microsoft, to explore how agentic AI is being developed and deployed in financial services, and the impact it’s having on innovation, security, and governance in the sector. The conversation delves into the trends shaping the development of agentic AI and the challenges of deploying it responsibly in such a highly regulated sector. Paul and Bill also discuss Microsoft’s recent Cyber Pulse report, which highlights risks like "shadow AI" and the importance of governance, observability, and Zero Trust principles. Bill shares how financial institutions are leading the way in implementing these safeguards, the lessons other industries can learn, and how collaboration with regulators and technology providers is driving progress. The discussion also covers real-world applications of AI agents in areas such as fraud detection, customer service, and operations, before finishing with a look at what’s next for AI agents in financial services and how organisations can prepare for the future.
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