Transformation and innovation

Episode notes

Transitioning to business leaders - 4m 24 While content in their own personal careers, both Hannah and Tom were asked by their Father to be part of the family business. Throwing themselves in the deep end, they were able to see how different the corporate world was to that of the SME/family business world and had to learn how they could improve and make sure they had a core team behind them. Achieving balance and implementing innovation - 9m 27 Systems and people can be the biggest challenges and learning how to balance both is vital. Dunster’s Farm understood that by implementing modern systems, it would deliver huge benefits. While some employees were concerned about going too corporate and losing the personal customer touch, values of the business never changed, which meant not losing customer service or ethos. Past experiences helping future transformations 13m 20 With Hannah and Tom having past experience outside the family business, it meant bringing in different skill sets but having the same vision and determination of progressing the business.

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