Expanding Access · 2026-04-21 · 15 min
Getting mental health care is not only about having enough clinicians. It is also about having systems that help people get in the door, get treated, and stay on track without delays. In this episode, Dominik Middelmann, co-founder and CEO of mdhub, discusses how everyday operational issues can slow access to behavioral health care. He explains how missed calls, excessive paperwork, disconnected systems, and billing issues can get in the way of helping people, even when clinics have open appointments. Dominik shares how mdhub was built to bring many of these tasks together into one system, using AI to support scheduling, documentation, and payment workflows. He also explains why trust matters when using AI in mental health care, especially regarding privacy, security, and reliability, and offers practical advice for organizations trying new AI tools. Tune in to learn how better systems and carefully designed AI can make mental health care easier to access and deliver. Resources:
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