061_Leading with Authenticity: Dr. Jeff Doucette on Humility, Resilience, and Healthcare Excellence

Episode notes

Send us Fan Mail Guest: Dr. Jeff Doucette, SVP & Chief Nursing Officer at Press Ganey Welcome back to Excellence In Healthcare! In this inspiring episode, Jarvis sits down with Dr. Jeff Doucette for a deeply authentic conversation about leadership, resilience, and driving excellence in healthcare. Together, they dive into Dr. Doucette’s unique career journey, the critical importance of humility, and real-life stories of growth, challenge, and transformation in healthcare leadership. Key Topics & Takeaways 1. Leadership Mindset & Ego Check Dr. Jeff shares his go-to leadership mantra from author Cy Wakeman: “Your ego is not your amigo.” The conversation centers on the strength found in humility and how authenticity and confidence, absent of ego, create stronger, more effective leaders. 2. Dr. Jeff Doucette’s Unconventional Path Nursing wasn’t Jeff’s original plan - he wanted to be a pilot! A childhood experience in a hospital opened his eyes to the power of compassionate care, leading him into various frontline and executive nursing roles, and eventually to Chief Nursing Officer at Press Ganey. Emphasis on career flexibility, mentorship, and saying “yes” to opportunities. 3.

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