Elite Expert Insider Podcast · 2026-06-15 · 33 min
In today's episode, we're thrilled to welcome Doug Knoll - lawyer turned mediator, peacemaker, and author of the upcoming book Empathy Leadership. Doug takes us on a fascinating journey from his early career as a trial lawyer to his transformative work inside maximum security prisons, where he's taught hardened ex-gang members how to de-escalate conflict in seconds. Doug reveals the neuroscience behind "affect labeling," a powerful technique that calms even the most heated disputes by simply naming emotions. He shares compelling stories - from mediating high-stakes corporate battles to life-changing moments inside prison walls - and explains how this skill can be life-changing, whether in boardrooms, families, or everyday interactions.
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