The Human Operating System: Why People Infrastructure Is the Missing AI Investment

Episode notes

We spend millions upgrading our technology infrastructure. We budget for servers, software, security. But what if the most critical infrastructure in your organization has no line item at all? In this episode, Michael Fauscette sits down with Barbara Wittmann, Founder of Digital Wisdom Collective, to explore why "human infrastructure" should be on every CIO's budget, why change management is an outdated concept, and what it actually takes to prepare people for AI at the speed the technology demands. TIMESTAMPS: 00:00 - Introduction 00:48 - Barbara's 25 years rescuing broken digital transformations 02:46 - The moment she decided to flip the equation 03:54 - Human infrastructure: what it includes and why it belongs on the IT budget 05:23 - Why AI failures are almost always human failures 06:10 - Change management is dead; continuous upgrade is what works 07:15 - Lessons from SAP's Business Process Renovation team and Hasso Plattner 10:03 - Why workers still keep Excel backups next to their enterprise systems 11:39 - Survival of the wisest: wisdom vs.

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