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The Future of Customer Experience

Design Mind frogcast · 2026-03-05 · 26 min

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Episode notes

Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry.

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