CXOInsights by CXOCIETY · 2026-07-22 · 17 min
A recent Gartner survey found that only 28% of AI use cases fully meet ROI expectations, with a further 20% failing outright. For Asia-Pacific CIOs, the bottleneck is clear: it is not the model, but the governance and orchestration layer beneath it. In 2026, the challenge has shifted from experimentation to industrialisation, demanding a focus on taming "agent sprawl" and mitigating "shadow AI" risks. As Celine Siow, VP of Sales, GM for APAC at Workato argues, the control plane must be platform-agnostic to avoid recreating fragmentation. The path to 'production-ready AI' lies in a robust, vendor-neutral governance layer that ensures trust, interoperability, and measurable business value. She joins us on this edition of PodChats for FutureCIO to elaborate further on her arguments for a platform-agnostic control plane as CIOs orchestrate the industrialisation of AI. 1. With only 28% of AI projects meeting ROI targets, how can we build a formal "value playbook" to ensure our AI investments deliver tangible, measurable business outcomes? 2.
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