CXOInsights by CXOCIETY · 2026-05-25 · 19 min
From IT’s view, enabling the workplace means ending the chaos of disjointed apps as well as siloed technologies and work environments. This workplace complexity breeds fragmentation spikes where teams juggle chat, docs, and tickets while workflows stall. One of the CIO’s critical missions in 2026 should be to restore flow: a unified system where conversations trigger actions, not more tabs. We need platforms that reduce IT firefighting by embedding knowledge, automation, and follow-through into collaboration itself. When work moves seamlessly from talk to completion, only then can we finally stop maintaining tools and start enabling outcomes. This is the Resolution Economy - an economic model that focuses on guaranteed outcomes, reduced fragmentation and systemic resolution beyond experience. For the IT department, the resolution economy means fewer alerts, smoother integrations, and a digital workplace that works as one. Joining us on PodChats for FutureCIO is Carlos Quaderi, head of Asia, Zoom. He will share his perspective on the technologies and workflows for enabling workplace and collaboration for distributed IT teams. Questions 1.
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