CTO Confessions Brought to you by IT Labs · 2026-04-01 · 44 min
Is the push-pull of feature prioritization giving you a headache? You aren't alone. In this episode, TC Gill sits down with Rigvinath Chevala, CPTO at ServiceChannel, to strip away the hype and get into the real grit of tech leadership. Rigvinath brings over 20 years of experience scaling B2B SaaS from $10M to $180M. He breaks down why the "sexy" AI solution isn't always the right one and how to bridge the gap between engineering reality and product goals. In this episode, we explore: The CPTO Trend: Why the dual role is rising and how it aligns managers and engineers. - B2B vs. B2C: Navigating the feedback loop when you don’t have millions of users. - Project vs. Product: Moving away from "one-and-done" thinking toward a recurring growth mindset. - The Art of the "No": Proven methods for prioritizing features based on impact and frequency. "There's not only one way to do certain things. You have to force yourself to say: are there alternatives? That’s where the negotiation begins." Whether you’re a seasoned executive or a fresh tech lead, this episode serves as a practical guide to mastering the "push-pull" of organizational demands.
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