Celebrating Small Family Businesses · 2025-04-21 · 41 min
Key moments - from our scoring
Substance score
31 / 100
Five dimensions, 20 points each
Ron and Lori Genna's journey to Hudson Duck Cleaning began not as their first entrepreneurial venture, but as their latest chapter after decades of self-employment in real estate investing and flipping properties. Ron, a lifelong entrepreneur who started with a janitorial service in 1975, discovered the air duct sanitization business through networking connections and saw an opportunity to pivot from Uber driving into a more meaningful venture. The couple invested in a limited partnership with Dan Chapman, the creator of a proprietary antimicrobial air duct treatment system that kills mold, bacteria, fungi, and viruses - technology that proved timely during COVID-19. They obtained OSHA certification in mold remediation and grew Hudson Duck Cleaning primarily through RGA networking referrals, which doubled annually. Lori handles operations, organization, and marketing while Ron focuses on sales calls, customer relationships, and technical service delivery. The episode reveals how their complementary skills - Ron's people-first approach and genuine care for customer health, Lori's organizational precision and communication clarity - have created a thriving operation. Real customer testimonies highlight health improvements: children's allergies resolving, sinus infections clearing, and families protected during COVID exposure thanks to treated HVAC systems with long-lasting antimicrobials.
The system applies natural antimicrobials to air ducts that remain active when the fan runs, immediately neutralizing viruses when they're expelled from people's mouths before they can settle (which takes 2 hours). Running the fan 30 minutes before and 1 hour after guests visit provides additional protection.
Rather than telling customers to discard contaminated items, Ron verifies actual mold levels against industry standards, often bringing in third-party mold experts to validate reports and protect customers from predatory companies directing unnecessary expensive remediation.
Ron handles incoming sales calls (closing 95-98% on first contact), technical service delivery, and customer education; Lori manages operations, networking meetings, marketing communication, and organization - leveraging their complementary strengths.
Signing up with RGA (Revenue Generating Activities), a networking organization, generated 40% of their first-year revenue, with referrals doubling year-over-year through membership engagement and word-of-mouth.
Ron began Ubering for 6-8 months (and perhaps longer) at age 62, then discussed the opportunity with Dan Chapman, purchased the limited partnership, obtained OSHA certification, and launched Hudson Duck Cleaning approximately 4.5 years before this interview.
Our reviewer’s read on each dimension, with quotes from the episode.
The episode contains minimal actionable business insights. Most content consists of personal anecdotes, industry gossip, and stories about customer gifts rather than substantive lessons about operations, scaling, marketing, or business strategy. The few technical details about mold remediation (antimicrobials lasting in systems, two-hour virus settlement time) are presented without depth or evidence.
He said, you know, sometimes we make that in a day
we signed up with them, uh, was introduced to them by a man named Gordon, Dr. Gordon. And um, he introduced us to them. And the first year was we could say we. They did about 40%. They gave us about 40% of our business. Every year since then it has doubled and doubled again
The episode recycles standard small-business tropes: husband-wife complementary skills, customer service as differentiation, values-driven business, and entrepreneurial origin stories. No contrarian insights, first-principles thinking, or novel frameworks are presented. The mold/HVAC sanitization space is niche but not explored with original thinking.
you know, not to allow other people to determine how much we're worth
The money comes as a byproduct
Ron and Lori are legitimate practitioners who built and operate Hudson Duck Cleaning themselves and have relevant prior business experience (35 years self-employed, real estate investing). However, they are not high-caliber operators at scale - no significant revenue figures disclosed, no sophisticated business systems described, and limited track record compared to founders of venture-backed companies or operators managing hundreds of employees. Their expertise is narrow to their niche service.
self employed. But, uh, we, when we got together
we wound up buying and selling, flipping and keeping over 40 properties till 2008
While the episode includes some specific company names (Melaleuca, Hudson Duck Cleaning, RGA) and occasional numbers (40% of business first year, doubled annually, 727-755-8060 phone number, $55 million settlement reference), most claims lack detail. Revenue figures, customer counts, profit margins, and growth metrics are absent. The mold case study is vague; the story about the lady with clothes offers anecdotal color but no quantified business impact.
making 8 to 900 a week, sometimes a thousand a week
They did about 40%. They gave us about 40% of our business. Every year since then it has doubled and doubled again
The host asks soft, friendly questions but rarely probes for specifics, challenges claims, or digs deeper into business mechanics. Follow-ups are mostly affirming nods ('That's great,' 'Wow'). Long tangents about palmetto bugs, Melaleuca residual income, and anecdotes about customer gifts go uninterrupted. The host does not push on revenue, unit economics, marketing spend, or competitive positioning. Conversation feels like a friendly chat rather than a substantive business interview.
That's right
Well, that's an exchange of value right there
Computed from the transcript - who did the talking, and the words that came up most.
Hey everyone! In this episode of Celebrating Small Family Businesses, Connie and I sit down with our friends Ron and Lori Genna from Hudson Duct Cleaning in Hudson, Florida to showcase their passion in action! We've known Ron and Lori through networking groups for some time and are happy customers of their business. They share the fascinating story of how they started their duct sanitizing business about four and a half years ago, right around the time COVID hit. Ron explains how his networking connection with Dan Chapman led him from Uber driving to owning a limited partnership in this innovative business that focuses on sanitizing rather than traditional duct cleaning. What makes their approach special is they don't use the typical brushes and vacuum systems - instead they use a sanitizing method that kills mold, bacteria, fungus, and viruses. Ron and Lori share some amazing success stories from customers who've experienced significant health improvements after getting their ducts sanitized. Learn about their entrepreneurial background in real estate investing, how they've identified their complementary business roles, and their expansion into commercial properties.
Transcribed and scored by The B2B Podcast Index.
Speaker A: Hi, and welcome to another episode of Celebrating Small Family Businesses, where we showcase passion in action. And today we are celebrating Ron and Lori Jenna of Hudson Duck Cleaning in Hudson, Florida. Hey, Ron. Hey, Lori.
Speaker B: Hi.
Speaker C: Hi. How you doing?
Speaker A: Welcome to the podcast. Welcome to the show.
Speaker C: Thank you.
Speaker A: So that introduction, uh, that last little part was a new addition. And so I had to really think about it, as I was saying.
Speaker D: And we may edit a little bit of this.
Speaker A: This is a wonderful thing about podcasting. We can edit half a word if we want to.
Speaker B: That's right.
Speaker A: So tell us a little bit about, like, how did Hudson Duck Cleaning come to be?
Speaker C: So we, uh, did a lot of networking in different groups in the area for the last, like, I don't know, 20 years or so. Somewhere around there, Laurie and I both been involved in different groups. There's a group out of Spring Hill, and I met this man, Dan Chapman. And Dan actually, uh, he created this program, uh, um, of, uh, this type of sanitizing air ducts instead of going in there with whips and brushes and all that kind of thing. And so, um, he kind of created that whole, that whole thing. And so he did our house, right? He did a m. Mother's house. And we knew him for all these, all those years. Well, when I turned 62 years old, I said to Lori, I said, I guess I'm going to be able to retire now because I'm going to have a Social Security check coming in. Then I looked at the check and said, whoop, I'm going to do something, reprint that idea. So I went ahead and I bought a Prius, uh, and I started to, uh, do some Ubering, just, just, you know, passive income, just to make a little income. And I wound up doing pretty good. I was making 8 to 900 a week, sometimes a thousand a week, and that kind of stuff for, you know, for Uber driving. It was, it was good. And I love talking to people, and people has always been my thing. So, uh, that kind of fit right in with my character and all. And so I'm talking to Dan as he came to treat one of the houses and, and he said, my goodness, you know, everything about my business. Why don't you buy like a, uh, limited partnership or a franchise or something? I went home to Lori and I was doing the Uber for maybe six to eight months or maybe a little bit longer than that. And I said, you know, I just need to get more involved in something where I can make some decent money and not kind of thing. And so, uh, we wound up talking to him about it and discussed uh, the proposition of buying a, uh, limited partnership. And I said to him, do you think it's possible that if I worked pretty hard at it, I could make a thousand dollars a week? And he just kind of looked at me with a puzzled look like, are you for real? You know, a thousand bucks a week? You know, because that was like, that's like nothing in the business that he was doing. You know, he said, you know, sometimes we make that in a day. Came home and talked to Lori and we discussed it, we put the money aside and we paid him and he trained us in this uh, industry. And then we went ahead and got OSHA certified where we study mold, bacteria, fungus and virus. And so we're OSHA certified for mold remediation. So that, that became an incredible thing. So we started the business what, about four and a half years ago?
Speaker B: Right. We started it at. Right about the time of COVID Oh, perfect.
Speaker A: Well, perfect maybe. I don't know. So that's a great question, uh, because we're talking about something that uh, there we. You're talking about something that not only kills mold, but it also kills other bacteria. Right.
Speaker C: And viruses and virus tested on sanitation
Speaker A: became a big deal during COVID and m. Was it a boon for you?
Speaker B: We did really well for when it
Speaker C: started with COVID Yeah, that's right.
Speaker B: You know, so we, I mean we had people come to the house with COVID because they so desperately wanted to get out of their home Just because everybody was so homebound. They said, can we come over? We just want to come over for coffee and maybe play a game or two. Sure, come on over. They're here and they're like just sweating profusely. And I'm like, are you guys alright now? We're fine, we're fine. Um, night goes, they leave the next morning they text and say, we are so sorry, but we both tested positive for Covid.
Speaker C: We knew it and we're like, okay.
Speaker B: But we kind of knew something was up. We're so sorry. We just had to get out of the house. I said, no worries. The house has been treated and everything's good. And we never had the first symptom, the first issue ever. Because the house had been treated and
Speaker C: because, you know, the antimicrobials are ah, they last in the system. And when you're running the fan, those uh, natural antimicrobials are cleaning the air. And any kind of bacteria or virus in the air, uh, well, it's out of their mouths, you know. It's an airborne virus. Right, Covid, Uh, mrsa, different things of that nature. And so it winds up that, um, it takes two hours for a virus to settle for it to be effective. So if it's coming out of the mouth and it's being introduced to antimicrobials, it's dying immediately. And so I always tell people when I do a job, uh, and hopefully I told you to get you guys this when I did yours, but I always tell people that, um, when you have company coming, run your fan. Just a fan by itself. It doesn't have to have the air on, but the fan for a half hour before they come and an hour after they leave in case they come in. You don't know what people carry in. They don't even know. They don't know themselves. You know, they got kids that go to school, they bring home everything. How we got introduced to the whole thing and it's been wonderful. The first year we, uh, signed up and we did a thing with rga, uh, networking company that um. I don't know if you're familiar with them or not.
Speaker A: Yeah, familiar.
Speaker C: Revenue generating activities. And so we, we signed up with them, uh, was introduced to them by a man named Gordon, Dr. Gordon. And um, he introduced us to them. And the first year was we could say we. They did about 40%. They gave us about 40% of our business. Every year since then it has doubled and doubled again and doubled again. You know, so, uh, it just shows, you know, that, you know, it's a necessity. And we don't ever ask for reviews or testimonies, but people give us reviews and testimonies, like the most incredible things that they say. And I'm, I'm taken back and I get excited to hear what they have to say.
Speaker B: Um, it was from another group, but she never said anything. I was getting ready to contact her for her annual renew, her annual reshoot, and she, I saw a post she said she put on there her review that it was last year. She said, when I had it done, my son had allergies, was on allergy medication.
Speaker C: She said, antibiotics.
Speaker B: Antibiotics. Sinus infection. She said it was over and over and over again. She said since we had this done, she says neither one of us has been on anything, had any issues.
Speaker C: Yeah.
Speaker B: And I'm like, I had no idea until I called her for the annual re shoot. I'm like, wow, this is great.
Speaker C: Like a great testimonies that excites us.
Speaker B: Yeah.
Speaker C: When we hear stuff like that. And we didn't even Know it. It was almost a year later when she actually told us about this. We had no idea. You know, bad news travels fast. The good stuff takes.
Speaker A: It takes more time. That's right. Well, if you've got a, um, a bruise or something hurts, right. It's notifying you that something's going on right now. But try to remember the last bruise you had before that. Where was it? Right. It's. We forget really fast, so when the pain stops, we just move on to the next thing.
Speaker D: Move on to the next pain, whatever that is.
Speaker A: Oh, my goodness. I've got to ask about the franchise part of it. You said limited partnership, but I had heard franchise before, and I was thinking that maybe this was a national franchise. Is it not? Is it just local that this guy created?
Speaker C: Not really. No, it's not. It's the guy who actually, uh, who created again, Dan Chapman. He. He probably has sold maybe 30, 35 of these limited partnerships to people in different states even. Okay, I know there's, uh. There's some in, uh, uh, Texas, and there's some in Georgia, and that kind of thing like that he's done since then. He's moved. He's moved to, I think, Columbia. No, Washington. Washington. And, uh, so, sure, there's another branch going on in Washington right now, I would bet.
Speaker A: So they have plenty of humidity there.
Speaker C: State or D.C. ah, D.C. no, State.
Speaker B: Washington State.
Speaker A: Yeah. Uh, it turns out we lived there for a while, so. Yeah, well, they used to joke about that they have slugs out there that are, you know, uh, I mean, serious big slugs. And they joke about that being the state bird,
Speaker D: like we do with our famous Palmetto Bucks.
Speaker C: In 1975, when I first moved down here to Florida, I was 18 years old. And I came down. I never seen a palmetto bug before. And, um. And I moved into an apartment complex that had these big beams running across, you know, rustic beams going across there. I was in bed, uh, one night, and I felt something land on my chest. It just fell off the beam right on my chest. Uh, so I instantly just did this, you know, and squeezed, and I felt all those. Like something crashing my head. I looked at Paul Mouth. My first experience.
Speaker D: Welcome to Florida.
Speaker A: I can remember waking up and feeling something, and waking up and having something crawling on my arm. And, uh.
Speaker D: Oh, yeah.
Speaker A: But probably my worst one was I had a hoodie. You know, hoodie, hooded sweatshirt. And I put it on, zip it up, and threw the hood up and whatever it was in the hood, and it went down my back, and I Was dancing. Probably remembers that.
Speaker B: It was quite a show. I do.
Speaker D: It was, it was quite funny, actually.
Speaker A: Oh, Florida. Told you we had fun on these podcasts.
Speaker C: It wasn't you? Uh, no, no.
Speaker D: The only one I really had was we were sitting in a movie theater and I had my arm down and.
Speaker C: Oh, I think there's only one thing that could be worse than that. And that would be like if a mouse or something crawled on you.
Speaker B: There you go.
Speaker A: Yeah, I would, I would like, not like that.
Speaker D: Yeah, yeah, yeah.
Speaker A: So let's get off a bunch.
Speaker B: Yeah.
Speaker A: So for about, about four years ago. And you, you found this. But I know from knowing you. So for our listeners, we, uh, have, we have met. You mentioned we are, you know, um, customers of yours and, and love your. The product.
Speaker D: Love it.
Speaker A: And um, I just look forward to
Speaker D: coming because I love the smell.
Speaker B: Yeah, right.
Speaker A: Oh, fabulous. And, um, then, uh, we've also, you know, involved in that same, um, networking group. So we do have a history together. So I've heard you speak and I know that prior to this, you, you know, back in many years past, you guys have been in business together in real estate, investing and flipping. Is that right?
Speaker C: That's correct. You know, um, I guess years ago we decided, uh, you know, not to allow other people to determine how much we're worth, you know, and that. That would be, you know, and so I've been unemployed for like 35 years, you know, so self employed. But, uh, we, when we got together, I was, uh, just now breaking into. I'll tell you a really funny story. You ever heard of the company called Melaleuca? Yeah. So, you know, I went to work hard and built a pretty large organization with Melaleuca. I did it in three Denny's. The Denny's in Hudson, the Denny's Trouble Creek Road, and the Denny's down at Palm Harbor. I would meet people every day at a different Denny's and sign them up and. And I had a pretty good business. Yeah. And so, so then it wound up at, ah, uh, you know, Lori and I got together and I, and, and I was, I was just getting into buying and selling properties. And so, uh, I had to look at it and say, this don't make any sense. I'm getting $25 for a signup fee and maybe $2.50 on their order every month. You know, so I had to build up a whole bunch of them and I had it to where I was, I was doing maybe about a thousand twelve hundred dollars a month in residual income. Well, it's Kind of a funny thing because, um, we, we. And I'm going into the real estate part of it, but here it is 22 years later now, uh, that I. In 21 years of that, I haven't even looked at that business. And every month we still get a check from Melaleuca, which is a great testimony to the, uh, to that particular company.
Speaker A: It is. And that, that also puts you in a rare, you know, a top. I don't know if it's top 10% or 5% or whatever, but really, that industry.
Speaker C: Yeah, yeah, I mean, it has, it's gone down, down, down, down, down, you know.
Speaker A: Yes, that is, it will. Because there's, there's. There's attrition, people's lives changing, you know, attrition.
Speaker C: And I'm not on top of it. I, uh, don't connect with it for 21 years. I haven't looked at it, you know, so. But that broke me into buying and selling properties. And so when I got with Lori, you know, would hurt her. The thing I was missing was those organizational skills. You know, I'm the people person. I make the deal, I'll close the deal. But to have somebody put all the paperwork together and do all that stuff, and she's just like, incredibly good at it. In fact, I'll tell you a funny story after this. But, um. Uh, I put her in a position with a, with an accountant who had, who had papers everywhere, all over the office. And I said, oh, my wife could straighten that out in a week, you know. Well, she couldn't. She was crying because he was just scattered everywhere. Anyway, I couldn't do it. It just didn't work out. It was too far gone. So. But that's how good she is, though. I mean, she's just like, organization. And so with that, we wound up buying and selling, flipping and keeping over 40 properties till 2008 when the market fell. And then we were able to unload, thank God, nine, um, of those properties real quick. And, uh, that's gone from there. But it was an interesting time. And I still like to dabble in, uh, buying property here, property there. Spoke to somebody last week about maybe buying a little mobile home park that has, uh, where they own the property, not where you rent the property, rent the property. I don't like that kind of thing where the people actually buy the mobile home and they own their own property and that kind of stuff like that.
Speaker A: We've got a history there too. My parents started and ran a mobile
Speaker D: home in the early 80s, in the
Speaker A: 80s during the boom times. And. And we were selling the land and it was like swimming upstream because, you know, we were one out of 50 and the other 49 were. Were renting the land. And. And, uh, so all the customers that they only could think was, you know,
Speaker D: that was their only paradigm.
Speaker A: No sense. Why in the world would I give you $10,000 for a. Just pay the rent and the rent so cheap. And, oh, by the way, that was when interest rates were 18 on CDs.
Speaker C: Oh. Ah, yeah.
Speaker A: Very hard way to go for us back then.
Speaker B: Wow.
Speaker C: No, that's great. So that's how that's basically it on the real estate part. Well, uh, I just never saw any sense of working for a company. Pretty much. Pretty much all my. All my life. When I came to Florida in 1975, within a year, a year or two, I started developing my own janitorial service. I had the Columbia restaurant. I had the Howard Johnson chain and Howard Johnson's. I had Crawdaddy's restaurant on the causeway. I had Chief Charlie's restaurants and had all that. You know, I built my first house at 22 years old. And so I was just like, Just never saw any sense.
Speaker A: But you're just kind of a natural entrepreneur.
Speaker C: I love it. I really do. I really do.
Speaker B: Absolutely.
Speaker C: But I always missed that, and now I have that end there, so it works out really good.
Speaker A: Ah, okay. So that, I mean, that brings us to another one of our. You just answered one of our favorite questions, which is, you know, how have you guys figured out, you know, your roles and your lane? Your lane and all that and how, you know, working together? Clearly you knew your strengths. You figured them out real fast.
Speaker B: And I definitely know his lane is to do the duckling. That's not my lane.
Speaker D: We've never seen you out there doing that, by the way.
Speaker B: No, that's not my lane.
Speaker C: Well, here's one indicator of, uh, the lanes. You look at my face and you look at hers, and you could say she's definitely the one who gets out to the networking meetings now and does all that kind of stuff and talks about the company.
Speaker A: Yeah, she works well as the face of Hudson Duck Cleaning and Marketing is,
Speaker B: I will say he. He is the person that if a phone call comes, you. I would rather him taking the incoming calls because if a call comes in 95 to 98%, he will close just on that first phone call. Close them, set them, and they're done. For me, I'll get them, but I may not get that. That same percentage but he's just a natural because he does it so he knows every in, every out and every aspect of it. Plus, he's the one that's trained, you know, certified, so he knows all the technical stuff that I know. So that's. That's his link.
Speaker C: It's a weird thing to study. Mold.
Speaker B: I'm more into Brahmins.
Speaker D: I don't know.
Speaker A: That's my girl. So what is. What is something that, um. That being in business together, whether it's the real estate or Hudson or both, that you've learned about each other that you didn't know just from your personal relationship?
Speaker C: Well, I'll tell you one thing I learned about Lori is, um, when she. When she started out going to networking and speaking to people, she was a little shy about it, you know, and that kind of thing. But I tell you, she's. She is the most wonderful asset to the business. And, you know, I've learned that about her. I'd rather her go to a meeting and talk than me. And. And the people do, too. The people appreciate it when she shows up and talks instead of me. And so, uh, I. I think I've learned that about her, you know, that she's not only just organized, she's, um. She's a great communicator. Uh, in fact, there have been times I've been in conversations with people, I'm trying to tell them something, and it's not coming across right. And then she'll. She'll get into the conversation and she'll tell them what I'm trying to say and make it so clear. It's so easy. I'm like, say man speak.
Speaker D: There you go.
Speaker C: So that's Ron speak.
Speaker A: Well, it's. It's. I think it's that I would hear that as that same kind of organizational skill that you're more, go with the flow and, you know, you're just kind of going along.
Speaker C: And.
Speaker A: And Lori's. Okay, let's package this up neatly. And. Okay, here it is.
Speaker C: And, you know, just recently, I was trying to explain something to some, um, friends of ours, and I. And I felt this little foot under the table kicked me, and I let her take over. And she said it so perfectly, what I was trying to say, you know,
Speaker A: because we got that in common. I'll get.
Speaker C: I'll get running on something.
Speaker A: Oh, my gosh. And I. I've got to make sure I include all the details. And. And every once in a while, if it's something I'm really passionate about, you know, I Get a little, um, preachy and Connie will be tapping me or, you know, patting my knee or something.
Speaker C: It's like, there you go, enough. Oh, perfect. And then afterwards, uh, she said, why? Why were you saying. I said, you, you, you know why? Because you cleared it all up perfectly.
Speaker A: Lori, what about you? What have you learned about Ron?
Speaker B: One thing that I've learned, and I learned it more with this than anything, but he has such a genuine, genuine love for people that he wants to. When he goes to somebody's house, he doesn't just go to do the job. He wants to go. He wants to explain it in full detail. He wants them to understand because he cares about, uh, them. He genuinely cares about their well being, their health. And I've never seen anybody like that. Most people, they get, you know, they go, it's a job, they get it done, they move on. This one here, I'll say. How did it go? Oh, it went good. What took so long? Well, you know, I was talking to him, I was explaining it, and you know, they had some questions and I wanted to make sure they felt good about it. And a lot of people just don't do that. That's something I've learned about him. He just genuinely just loves people so much that he cares and wants to make sure that they fully understand what they're getting and why it's in their best interest. And that's, uh, it's been in this, it's been in everything he's ever done. He always goes that extra to explain because he just cares so much about the people to make sure, you know,
Speaker C: and it, and it always comes back. I, um, mean, I just, I got. I can't tell you the things people just give me. It's amazing.
Speaker B: He comes home with all sorts of stuff.
Speaker C: I don't never ask for anything. I can't.
Speaker B: He gets all sorts of stuff.
Speaker C: It was. There was one lady. You want that guitar? Take it. That guitar, the amplifier, everything. And winds up. I mean, yeah. Thank, really thank you. Yes. Um, just yesterday, with our day before yesterday. Before yesterday, um, this lady I did. Did her place and this mold remediation company said to her she has to throw out all her clothes and all her shoes. And she had like 50 pairs of shoes and clothes. I said, I don't think so. I said, let me call up, uh, a friend of mine who's a mower remediation person. I did that while I was there and he said, send me a copy of the report. I sent him a copy. All this happened while I was there. And he said, no, the levels are nowhere near high enough for anything that are on their report. But they're doing this now to people taking advantage and then directing them to their friends who have mold remediation companies and you know, the testing companies, one company and a mold remediated something and they're giving them all this business and all this stuff and then they're telling this poor lady, I mean, thousands of dollars worth of stuff she would have just thrown in the garbage. I said, no, no, no. She gave me a brand new pair of uh, Adidas. And I said, I said, I just said wow. I said, who, who else lives here? She says, oh, they, uh, my, my boyfriend who was here, he has all these Adidas and all these special shoes and all this stuff like that. Um, and he's not, he don't even want them. I said, well, what size are they? Size 13. That's my size. Size 13. I was like, are you kidding me? She says, you want him take
Speaker A: hundred
Speaker C: and ten dollar pair of Adidas pros, you know.
Speaker A: Well, I mean that's an exchange of value right there. It's just a non monetary exchange. Right. Because you gave her, you saved her tons of money.
Speaker C: Oh yeah.
Speaker A: And she was, you know, grateful and
Speaker C: m. Uh, all the time. It's amazing. I love it. I really do. And, and the tips I get are phenomenal. I don't, I never, you know. You don't think you're gonna get a tip or anything? I get tips all the time.
Speaker A: Well, that I gotta say, I mean the, the cost of the treatment is so low compared to. Mhm. What. You know, some, some other solutions. Um,
Speaker D: But, but it works. Oh my God.
Speaker C: It is just.
Speaker D: I look forward to, I look forward to you coming. I mean we don't necessarily need it every year, but it's kind of like, oh yeah,
Speaker B: just bring him on.
Speaker D: We'll, we'll take care. Yeah. Because it smells so good.
Speaker A: Yeah. I was thinking we need to go to every six months just to keep the smell going.
Speaker C: I have customers who do that. I have a lady in Clearwater, her name is Donna and she has become every six months faithfully.
Speaker B: I think she's more like every five months because it creeps up a lot. Her name on the list.
Speaker C: She does.
Speaker D: That's cute. Cute. Cute. I don't even think you gave Mark a bottle of it or something.
Speaker B: Oh yeah, he had to have his own to spray around.
Speaker D: That is so funny. Well, he's got three dogs too, so.
Speaker B: Whoa, there's that.
Speaker D: There's that? Yeah, yeah.
Speaker C: Well, just love people. And that's what it boils down to.
Speaker A: I, that is a theme right there. The passion in action that I mentioned, you know, that just that kind of naturally came out of talking about one of our interviews. But I, as soon as I wrote that, I said, wow, that's like throughout. That's so many people. And I interviewed a guy, uh, recently that he wasn't a fit for our podcast, but he's going to be on our, just our YouTube channel. And he had worked at HP and Apple and so forth, but he went back and did a study of these major corporations from a certain date anyway. And the ones that had clearly defined values, like they, they had written them down, they had a code of values that was throughout the company and they lived by them. Those companies lasted a long time. Like HP had their sales, I think they had a 20% year over year increase in sales every year for 50 years.
Speaker B: Wow.
Speaker A: Uh, and they had very clear, they called it the HP way. Apple was similar to that. When they had clearly defined values, they did really well. When they lost sight of their values for a while, they didn't do so well. And he said the companies that either didn't have values or didn't follow them, they're no longer around. And I see that here and I see that in the businesses that are doing well and especially love what they're doing, they've got clear values like you guys do, and they love their customers. You know, it's about, it's about the customer experience. And the money comes as a byproduct.
Speaker C: That's right, that's right.
Speaker A: And that's such a huge thing. And I just want to call that out because I hear it in what you're saying, even though you're not saying it specifically.
Speaker D: Mhm. And you know, the ones that don't care, like we've talked about, they're all they want is your money. And they do. They could care less about customer service. They could care less about ever really seeing you again.
Speaker C: Right, that's right. That's right. I like, I like the ones that you see in the magazines. You know, they got the uh, $179 specials, but some reason they have to come to your house to give you an estimate. And uh, they generally walk out with 700 to $1,300 is what the people have told me. You know, that they've.
Speaker D: Right.
Speaker C: Uh, they've gotten estimates for anywhere from 700 to $1,300. Uh, and they're going to use a whole different method that has, uh, been proven to do a lot more damage to the systems. Because we know in Florida, we don't have metal duct work. We have flexible fiberglass ductwork, and we have, uh, fiberglass plenums and stuff like that. And they're going with these heavy duty vacuum systems and brushes and whips and stuff. You're just doing a lot of damage. Not to mention, the biggest problem is they're not OSHA certified and they don't study mold. When you get those things stirring up in there, you're stirring up millions, not just thousands, millions of mycotoxins that have got to go. They got to go someplace, and they. They're hungry, they want to eat, so they're going to cling to your walls, your cabinets, and, you know, all kinds of. You don't want that.
Speaker A: No, We. Yeah, we were living in a rental property before we bought our house, and we discovered that there was mold in the ductwork, and they had to replace some of the ductwork, and they brought in a cleaning company to do. To do just that and had the vacuum system and the filter and all that. And so, yeah, we. We lived through that. Fortunately, we didn't experience any health problems
Speaker D: from that, but we moved out pretty quick.
Speaker A: We weren't there long after that either.
Speaker C: That's good. That's good. One of. One of.
Speaker A: Yeah. So I, um. You called your company Hudson Duct Cleaning, but it is truly sanitation. You're not.
Speaker B: Yeah.
Speaker A: You're not doing the rotating brushes or anything. You're not disturbing the. The ducts. You're not touching the ducts?
Speaker C: Actually, no. You know, when we. We got into this, the SEO, you know, to. For accompanying. For a person, we had to use that name.
Speaker B: Right.
Speaker C: Hudson Duct, uh, Cleaning. Because when they put in the biggest search is air duct cleaning. That's, you know, so if we used sanitation, you wouldn't find us pretty much on that, uh, or any of that stuff. So that's the reason why it was Hudson Duck Cleaning. Yeah, SEO. That's the reason why
Speaker D: you got to go with what works. Right?
Speaker C: You got to go with what works
Speaker D: and what gets your. Your message out there. Because that's the important part is getting the message out there that if people use your product and your service, they're going to be healthier. You can't help but be healthier.
Speaker C: Healthier is right. That's right. We can't make any, you know, claims.
Speaker D: No, no, no, no.
Speaker C: We know they're breathing better air in their home. And so I Always say to people, whether you like drinking pure water or garbage water filled with chlorine and ammonia and all the stuff, whether you have some kind of a filter system in your house or do you drink purified water? What do you do? You're always trying to improve your health by drinking better water. Well, what about the air you breathe? You want to have the best air that you possibly can breathe in your home. And one of the things that Laurie says at every meeting is According to WebMD, mold in your house is the biggest threat to your health, bar none. Uh, there's nothing bigger than mold as a threat to your health.
Speaker A: Yes, powerful.
Speaker D: We've had some family members that have been affected by mold.
Speaker B: Yeah.
Speaker A: And there was, yeah, a guy, um, I mean I've met him. I know of him because of a friend of a friend, but he was struggling with, he was unable to sleep for nearly a year. Um, and, and he was, he had tried, he had, you know, he was, fortunately he had ah, a fair amount of savings so he was able to try a lot of different things. But he tried uh, every medical treatment there was. He tried psychedelics. He got, you know, I mean they couldn't figure out what was wrong. Uh, and, but he, he just literally couldn't sleep. And you know, sleep deprivation after a while starts to, you know, your insanity, right. It really messes with you. And, and his, it was affecting his health. And so he, Anyway, um, he found out ultimately that there was mold in his house. And, and so, I mean he moved out of the house and you know, the whole thing and. Yeah, and got, got better.
Speaker C: He got better.
Speaker D: That's, but, but a year of that. So what, what's the long term damage on something like that? We don't know because everybody's different.
Speaker A: But he didn't exhibit the, you know, the, the, the classic classic respiratory symptoms, but he didn't exhibit that. So they weren't looking for mold.
Speaker C: And that's, um, Isn't that funny? If you go to the ocean site and you see what mold, all the different things that mold can do to your health, it, it is astounding. It's like they list about 30 different symptoms, you know, that mold will bring and the different sicknesses that will bring to you, including Alzheimer's, because it pierces the brain barrier, uh, it's able to pierce, the bacteria is able to pierce the brain barrier. So uh, you see, so it actually can cause, and that's part of that insane thing. You start going insane, you can't sleep, you're breathing Molding, all that kind of stuff like that, you start going crazy. Uh, we had one lady, I forget what her name is, but one lady, she, uh, she actually had to move out of the house. And then, because she was going like crazy, like going insane, you know, and she got out of the house and, um, her thinking started clearing up after a while. Uh, the guy Gordon that I mentioned, who got me into our rga, his son. They moved into a house and. And they didn't have me treat it. I told them first, let me get in there. And wound up, his son caught some kind of a infection, bacterial infection, and he died at 28. And then Gordon died about a month later, and the rest of the family moved out of the house. They, you know, uh, and then the guy who got me into this company, his own son treated a sick. What they call a sick house, which is mold infested. They call it a sick house. And he went to go treat this house, he got infected, and he died, uh, as a young boy too, because of that. And, ah. And so, you know, it's not, it's nothing to joke about.
Speaker A: Wow. Just that, that one exposure in, in
Speaker C: doing the work because the doctors, uh, can't figure it out and stuff, you know, and they're, they're, they're just doing the, um, the medicines and the different things that they're used to, prescribing and doing things which makes the immune system worse. Lowers, Lowers the immune system. Then they go back into that environment again with a lower immune system. And you're just about done your lunch.
Speaker A: Wow.
Speaker C: Unfortunately, that's the way it is.
Speaker A: Well, so take mold seriously.
Speaker D: Get your ducks cleaned and sanitized.
Speaker C: Amen. That's right.
Speaker A: Clean air.
Speaker D: Yeah.
Speaker A: And customers.
Speaker C: That's a good look. I like what he said. Uh, take hold of your mold.
Speaker D: There you go.
Speaker A: Oh, there's that entrepreneur.
Speaker D: There you go. There you go.
Speaker A: Any, Any last words of wisdom before we wrap up for.
Speaker D: Wait a minute, what's next?
Speaker A: Oh, well, yeah, what's next? What's next for Hudson Duck Cleaning?
Speaker B: Or what's Heck.
Speaker D: What's next for you guys?
Speaker C: What. We've been branching out more and more into the commercial, um, industry. We, we wound up, uh, landing the Access Medical community account and, uh.
Speaker D: Oh, wow.
Speaker C: ABC Solutions. Uh, we got them. And, uh, so, um, ah, we've been enjoying that because let's face it, you know, there's. It can be 10 units in one building. Travel, you know, in the. It's much better, but people are actually. What's great is the people are working there while, uh, I'm treating. They don't have to get out. You don't have to leave. It could be done during.
Speaker D: That's right.
Speaker A: So you're not disrupting business. Uh, you don't have to work it till midnight to get it done.
Speaker C: Exactly. Which I have, though. But I mean, but I, but. But I don't have to. It could be done while it's there. Uh, and that's the good thing, because it's pet friendly, it's child friendly, it's the only thing OSHA allows me to use without a mask. And so, uh, just, just. That's been a great thing. So.
Speaker A: Well, I would think also in the commercial space, uh, you know, one of the concerns after the COVID you know, everybody was working from home, and now, you know, there's a return to the office. There's this kind of debate going on about safety. People are still concerned about safety in the office. And so I would think that this would add a level of comfort in having that cleaner air in the workspace.
Speaker C: Tremendous amount of comfort to the people who are working there. We have one lady who, uh, came, came home from her office. You know, she worked three days a week at her house, and then when she go back to the office, her face broke out with all this, like some kind of infection. Then another person in the office got the same thing. The whole face broke out and all that kind of stuff. So you gotta tell, you know, it's in the, the building, you know, there. So. Yeah, so that kind of thing. So we treat places like that where they, where they got people who getting sick. Now if you go to and you look up some of the cases that have been settled, Morgan and Morgan. One person was awarded $55 million from Morgan and Morgan. Of course, you know, they got a bulk of it, but, um, that's how serious it is. One person went to work at a place, um, and, uh, got sick and got with this doctor and they sued and they won. It's not, it's not something I tell people with apartment complexes. You got apartment, um, complexes. You're moving people in and out, in and out all the time. Get those, get those things treated. You know, uh, als. We can do ALS where people are in there. All the people, they don't have to worry about leaving the building or anything like that. We can do all of those things.
Speaker A: That would, yeah, that would be, I think, a huge point for, uh, like you said, both of those type of facilities. Huge.
Speaker D: Yeah, because we've had a lot of experience with both of those.
Speaker C: You're a fun group of people, I'll tell you that much.
Speaker A: Oh, yeah.
Speaker C: So.
Speaker D: So, yeah. So now we know where you're going.
Speaker A: So how people. How do you want people to find you? I know it's hudsonductcleaning.com is your website. Uh, is there any other way you would prefer? Would you like people to contact you
Speaker C: through the website or otherwise through the website? Ah, the best way is the phone number. So the phone number is 727-755-8060. That's 727-755-8060.
Speaker A: And so we will just leave a teaser here for our audience. Ron is also a keyboard player and singer and plays in a band. So, um, we'll. We'll have to talk about music the next time. Thank you guys so much for spending this time with us.
Speaker B: Thank you.
Speaker C: Enjoy. We loved it.
Speaker D: See you soon out there.