Michele Hansen on Customer Interviews and Deploying Empathy

Episode notes

Michele shares her journey in the software industry and how she got involved in product development. Customer interviews are not just something for product people - Michele shares concrete ways that developers can get value from talking to their customers. She also shares a few tips for how to get involved with the customer research process and how to convince stakeholders of the value of the process (if necessary). They also discuss what the different between empathy, sympathy, and compassion. Empathy is understanding someone else's context and perspective. Since empathy is not something that comes naturally to everyone, Michele shares some tips about how to learn to become empathetic and become a better listener.

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

• #188 - Why AI Can't Replace Qualitative Research with Sam Ladner of WorkdayAwkward Silences · on product95 / 100
• Vibe coding meets UX: Can AI build great user experiences?DevOps Sauna from Eficode · on User research81 / 100
• #62 Synthetic Human as a Service | Krishna (Vasanth) NamasivayamVenturing with Vishesh · on User research80 / 100
• 410 | 5 SaaS Onboarding Mistakes Killing Your Growth | Claire HeginbothamSaaS Fuel · on Customer interviews71 / 100
• S2E3: Navigating the Intersection of Product and Marketing with Austin FullerProductly Speaking: Real Stories for Product Managers · on Customer interviews65 / 100
• How to Lead with Curiosity: Kafi Payne on Navigating ChangeAsk Ashley · on Empathy63 / 100

• Technology Governance with Sarah Wells64 / 100
• Agent Harness, State of Play, Risk and AI Company Culture93 / 100
• Data Marketplace, Data Products and Data Contracts95 / 100
• Data Architecture with Christoph Windheuser83 / 100
• Mirko Novakovic on Waves of Innovation and Observability Product Management86 / 100