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Index/HR/Built By People
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Shannon Russo, CEO

Built By People · 2026-05-06 · 10 min

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Episode notes

Summary In this episode, Shannon Russo shares her unconventional career journey from finance to entrepreneurship, emphasizing the importance of technology, data-driven decision making, and strategic hiring practices. Discover actionable insights on leveraging tools like Salesforce and AI to optimize business operations and leadership lessons on hiring and firing. Takeaways Hire slow by defining clear success criteria before recruiting. Fire fast to maintain a high-performing team. Use technology like Salesforce and Microsoft tools for seamless operations. Leverage data analytics to improve recruitment and client service. Focus on process automation to free up time for strategic growth.

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