Brian Pasch Podcast · 2026-04-10 · 34 min
Join me and Ted Rubin as we discuss why dealership AI greeters aren't effectively meeting the needs of today's online shoppers, especially when they engage with your chat tool. As the customer journey continues to shift on your dealership's website, that first interaction has become a "digital handshake," and it's a critical moment for building trust. The most successful dealers will find the right balance between AI and real human interaction. Using AI to initiate conversations, then quickly transitioning to real people who can guide customers through the buying journey.
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