Be Customer Led · 2026-04-22 · 34 min
In this episode, we have the pleasure of conversing with Tim Doyle and Steve Hind about how AI is making a difference in supporting customers. Tim Doyle is the founder at Eucalyptus, a global telehealth platform operating digital healthcare clinics across multiple countries, including Australia, Canada, and Japan. Tim is in the lead in delivering scalable, high-quality healthcare to over a million patients with a focus on AI to enhance consistency, efficiency, and patient experience in regulated healthcare systems. Steve Hind is the co-founder at Lorikeet, an AI-native customer operations platform building concierge-style support experiences. Before partnering with Eucalyptus to prototype AI-driven support systems in regulated healthcare, Tim worked at Stripe and Watershed.
Alicia Skubick on Building a Customer-Obsessed Culture at Trustpilot66 / 100Mike Clifton and Max Schwendner on Scaling Complex CX with AI and Human Insight Part 2Mike Clifton and Max Schwendner on Scaling Complex CX with AI and Human InsightEmily Cisek on Turning Estate Planning into a Family Legacy ExperienceAlex Levin on The Rise of Voice AI in Customer Experience