Amazing Business Radio · 2026-06-16 · 22 min
Creating Future-Focused Customer Interactions Shep interviews Zee Hussain, Head of Global Enterprise Solutions at AT&T Business. He talks about how businesses can elevate customer experiences by anticipating future needs, leveraging industry expertise, and becoming their trusted partner. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What does it mean to be a trusted advisor rather than just a vendor in customer relationships? How can companies anticipate customer needs before customers are even aware of them? How can innovations be adapted from one industry to another? What are effective ways to build trust with their customers? How does technology make customer service more efficient? Top Takeaways: Trust and credibility are built by consistently delivering on the basic services and support that customers expect from you. When you do a good job of delivering on your brand's promises to customers, it opens the door to future partnerships with them. Understand your customers' opportunities and challenges. Go beyond surface-level information.
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The Return on Experience (ROX) Featuring Sujay Saha
How Eliminating Communication Friction Elevates Customer Experience Featuring Damon Covey
Why Every Customer Interaction Is a Sales Opportunity Featuring Rob Jolles