AI Proving Ground Podcast · 2025-11-19 · 31 min
Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what “good” customer experience looks like - and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard. More about this week's guests: Dr. Eric Quinones is a physician leader committed to the Quintuple Aim - elevating patient experience, improving population health, lowering costs, strengthening clinician well-being, and addressing social determinants of health. He drives these outcomes through digital innovation and data-driven transformation that advance both clinical and business goals. Eric's top pick: HLTH USA 2025: The Year Healthcare Took its Relationship with AI to the Next Level Adam Nathan is an analytical, curious leader focused on helping organizations align business priorities with modern technology to drive meaningful transformation.
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