AI Isn’t a Pilot Anymore: How Cox Scaled It

Episode notes

AI pilots are easy. Scaling AI across a live network is not. As organizations move beyond experimentation, the challenge isn’t better models - it’s building AI that operates like infrastructure: reliable, secure, and measurable. In this episode of the AI Proving Ground Podcast , Matt Shorts, AVP of AI at Cox Communications, joins WWT’s Greg Schoeny to share how Cox moved AI from isolated pilots into production across a customer-facing network where uptime, trust, and scale matter daily. You’ll learn: Why operating conditions expose bad AI decisions fast How to modernize without waiting for perfect data The risks of rushing into closed platforms Why momentum beats perfection How framing AI as augmentation - not replacement - drives adoption This episode is for CIOs, infrastructure leaders, and platform teams responsible for deploying AI in complex, regulated environments. The bottom line: AI only delivers value when it behaves like infrastructure. And infrastructure rewards discipline - not hype.

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