One Client Almost WIPED OUT Their Agency (& How They Survived)

Episode notes

Send us Fan Mail Get one of the last remaining tickets for Agency Builders Retreat 2025: In this episode of the Agency Builders podcast, Logan Lyles and Michael Davern discuss a challenging experience faced by Davern's agency, Incept, with a startup health plan client. They explore the initial success, the impact of leadership changes, and the lessons learned about client dependency and the importance of strategic partnerships. The conversation emphasizes the need for agencies to adapt their approach to client relationships and to prepare for potential churn in revenue. In this conversation, Michael Davern and Logan Lyles discuss the evolution of agency-client relationships, emphasizing the importance of client discovery, strategic planning, and the need for agencies to focus on long-term success rather than just immediate outputs. They explore the significance of owning data, building communities, and aligning marketing efforts with sales cycles. The discussion also touches on the role of AI in agency operations and the importance of prioritizing client needs and outcomes. Not a member of the Agency Builders Community yet? Join for FREE today !

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