Accenture AI Leaders Podcast · 2026-04-08 · 47 min
In this episode, we explore the front lines of the generative AI revolution in customer service. Join Sharad Sachdev, Global Lead for Gen AI-Powered Customer Experience at Accenture, and Ping Wu, CEO of Cresta, as they discuss how the shift from deterministic to agentic AI is redefining the contact center. Together, they unpack the power of a unified platform that brings AI agents, real‑time human assistance, and conversational intelligence together to transform every customer interaction.
AI Leaders Podcast #84: The path to Human + AI Impact68 / 100AI Leaders Podcast #83: The Connected Firm: AI, Clients, and the New Rules of Financial ServicesWomen in AI: Where the Industry Is NowAI Leaders Podcast #80: Human in the Lead: Redesigning Agency and Trust in AIAI Leaders Podcast #79: AI PCs: The New Era of Collaborative Partners