A Beginner's Guide to AI · 2026-06-29 · 57 min
Artificial Intelligence is getting smarter every month. Models can pass exams, write code, summarize documents, and even outperform humans in specific tasks. Yet according to Moritz Sudhof, one of the biggest risks in AI today has very little to do with intelligence. Moritz is the co-founder of BigSpin.ai and a former VP of AI at BetterUp, where he helped build AI-powered coaching systems. His research focuses on a surprising problem: most AI failures are not obvious. In fact, BigSpin's research found that 79% of AI failures are invisible to users. The AI appears helpful, sounds confident, and produces convincing outputs, but users often walk away with incorrect assumptions, incomplete information, or entirely wrong conclusions without realizing it. In this episode, we explore why AI hallucinations are only part of the problem. Moritz explains why the real challenge lies in the interaction between humans and AI. He shares how conversational failures emerge, why expert AI users actually encounter more failures than beginners, and why trust may become the defining challenge of the AI era.
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