The evolution of restaurant POS systems with Andrea Kando

Episode notes

Andrea Kando , Chief Payments and Strategy Officer of TouchBistro , has moved from elementary school teacher to payments industry leader. Her diverse roles in strategy and operations at Fortune 500 companies have equipped her with the skills to add immense value to smaller organizations. In this episode, Andrea shares her insights on optimizing revenue streams and enhancing the restaurant experience through TouchBistro’s innovative solutions. Key Takeaways: (03:10) Diverse roles in strategy, operations and payments add value to smaller firms. (05:22) ISV: software solutions for specific verticals like restaurants. (09:04) Key dining trends: online menu research, loyalty programs. (10:59) Restaurant trends: balancing tech deployment with human interaction. (12:51) Flexibility in delivering the right dining experience. (13:00) Evolution of payments: focus on monetizing and optimizing experiences. (14:32) TouchBistro’s intentional approach to payment workflows. (18:04) Future of payments: the potential of soft POS solutions. (22:18) Fraud management: layered security and optionality in payments.

• Expanding access to financial tools that simplify critical business operations with Andrew Kanzer47 / 100
• Helping entrepreneurs conquer fear and launch with confidence with Ross Buhrdorf45 / 100
• Unlocking growth in vertical SaaS and integrated payments with Eric Remer53 / 100
• The challenges of managing a distributed workforce and how to overcome them with Cody Rogers
• Bringing cash flow clarity to SMBs with Relay’s Yoseph West